Terms and Conditions and Privacy – First Aid Collective
1. Introduction
These terms and conditions apply to all training courses and services provided by First Aid Collective NZ. By booking a course with us, you agree to comply with these terms. You can find the consumer guarantee act here
2. Bookings
- Make all course bookings via our website or by email.
- All bookings are subject to availability and confirmation.
- A booking is only confirmed once payment has been received or an invoice has been issued.
3. Payments
- Please pay course fees in full prior to the course start date, unless otherwise arranged.
- Please pay invoices by the due date stated on the invoice.
4. Cancellation Policy
4.1 Cancellations Made by Clients
All cancellations must be submitted in writing via email to firstaidcollectivenz@gmail.com.
NZQA, NZRC CORE Courses, and First Aid Basics Courses
- More than 1 month prior to the course date: Full refund.
- Between 2 weeks and 1 month prior: 50% refund.
- Between 48 hours and 2 weeks prior: 20% refund.
- Within 48 hours of the course: No refund.
Where possible, First Aid Collective NZ will endeavour to transfer your booking to an alternative course. This is subject to availability and at the sole discretion of First Aid Collective.
School First Aid Courses
- A non-refundable 20% deposit is required to secure a booking, based on the anticipated number of participants.
- Refunds for cancellations are as follows:
- More than 1 month prior: Full refund (less deposit).
- Between 2 weeks and 1 month prior: 50% refund.
- Between 48 hours and 2 weeks prior: 20% refund.
- Within 48 hours: No refund.
Minimum Charges
Charges will be based on the number of participants who attend on the day, subject to the following minimum thresholds:
- 10 participants: $800 + GST
- 15 participants: $1,200 + GST
- 20 participants: $1,600 + GST
- 30 participants: $2,400 + GST
Examples:
- Booking for 12 participants, with only 8 attending → charged at 10-person minimum rate.
- Booking for 16 participants, with only 13 attending → charged at 15-person rate.
- Booking for 22 participants, with only 18 attending → charged at 20-person rate.
Alternative training may be offered to students who are unable to attend, though standard course fees will apply.
4.2 Cancellations Made by First Aid Collective NZ
NZRC CORE Immediate and Advanced Courses
- These courses are subject to minimum participant numbers.
- If there are 3 or fewer participants one week before the scheduled date, the course may be cancelled.
- If there are 3 or fewer participants on the day of the course, the course will be cancelled.
In either case, clients will be offered:
- A transfer to the next available course, OR
- A full refund.
Note: Minimum numbers are set by the NZRC. First Aid Collective NZ is not responsible for any additional financial or personal impacts arising from cancellation.
NZQA Courses
- A minimum of 10 participants is required to run these courses (or fewer, at the discretion of First Aid Collective NZ).
- If minimum numbers are not met, clients will be offered a full refund or a transfer to another course.
5. Attendance and Certification
- Participants must attend the full duration of the course and complete all required assessments to receive certification.
- We will issue certificates electronically unless otherwise arranged.
6. Liability
- First Aid Collective NZ is not responsible for any loss, damage, or injury incurred during training.
- Our training is designed to follow current New Zealand Resuscitation Council (NZRC) and NZQA standards. However, it does not replace medical advice or professional care.
7. Privacy
- We will only use your personal information collected during booking for course administration and certification purposes.
- We will not share your information with third parties without consent, except where required by law.
8. Contact Us
For questions about these Terms and Conditions, please contact:
📧 firstaidcollectivenz@gmail.com
Privacy Policy – First Aid Collective NZ
1. Introduction
We will protect your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you book a course, contact us, or use our website. You can find New Zealand privacy law here.
2. Information We Collect
We may collect the following information:
- Your name, contact details, and workplace (if applicable).
- Course booking information, including payment details.
- Assessment and certification records (for NZRC and NZQA compliance).
- Technical data such as IP addresses or browser type (when visiting our website).
3. How We Use Your Information
We use personal information to:
- Process bookings and payments.
- Issue course certificates and maintain compliance with NZQA and NZRC.
- Communicate with you regarding course details, updates, or cancellations.
- Improve our services and website.
We do not sell or rent your information to third parties.
4. Information Sharing
We may share information only when:
- Required by NZQA or NZRC for audit or verification.
- Required by law or government agencies.
- Necessary with service providers (e.g. email systems, payment processors) who support our business operations.
5. Data Storage and Security
- We will store information securely and take steps to prevent unauthorised access.
- We will only retain records for as long as required by law or compliance frameworks.
6. Your Rights
You have the right to:
- Request access to the information we hold about you.
- Request correction of inaccurate details.
- Request deletion of your information (unless required for compliance).
To exercise your rights, contact us at firstaidcollectivenz@gmail.com.
7. Cookies and Website Use
Our website may use cookies to improve user experience and track analytics. You can disable cookies through your browser settings if you prefer.
8. Updates to This Policy
We may update this Privacy Policy from time to time. The updates will be posted on this page with a revised date.
9. Contact Us
If you have any questions about this Privacy Policy or our terms and conditions, please contact:
📧 firstaidcollectivenz@gmail.com